Thank you for booking with Mendora. Because appointment slots represent reserved time slots where a salon stylist is blocked from taking other clients, cancellations impact salon operations. Please review our refund rules below.
1. Cancellation Timelines
- More than 2 hours before the slot: You are eligible for a 100% refund of the booking amount, minus a nominal payment gateway transaction fee (approx 2.5%).
- Within 2 hours of the slot: Bookings cancelled within 2 hours of the scheduled slot are non-refundable, as it is difficult for the salon owner to reallocate that slot to another client at short notice.
- Late Arrival/No-shows: If you do not arrive at the salon within 15 minutes of your slot, the salon reserves the right to cancel the booking. No refunds are provided for no-shows.
2. How to Request a Refund
To cancel a booking and request a refund:
- Navigate to your **My Bookings** page.
- Select the active upcoming booking ticket.
- Click "Cancel Booking". If eligible, the system will process the refund automatically.
3. Refund Processing Timeline
Once a refund is approved by our system, it is processed back to your original source of payment (UPI bank account, Credit/Debit card, or Netbanking) via **Razorpay**. It typically takes 5 to 7 business days for the refunded amount to reflect in your bank statement.
4. Contact support
If a refund does not reflect within 7 business days, or for dispute resolutions regarding slot timings, please reach out to us at support@mendora.in with your Booking ID.